Frequently Asked Questions

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How long does delivery take?

We aim to ship your order within 1 working day. Please see delivery estimates below...

UK: 2-3 working days
USA & Canada: 4-5 working days
Europe: 4-5 working days
Rest of the World: 5-7 working days

Does the kit include an Elf?

We understand that some people may already have an Elf at home, so we've made this optional. You can choose to purchase your box, with or without an Elf.

Where is my parcel?

You will find your tracking code on the dispatched email that we sent you when we posted your item. If you still need assistance in locating your order, please email help@santaslittlespy.com.

How can I share my Elf’s adventure?

We’d love to hear about your Elf experience via our Instagram, Facebook and Tik Tok pages, please see links below. Tell us how they are getting on, it would be fantastic to hear all of your stories!

What happens if my kid touches the elf?

Try to avoid the children touching the elf so not to lose its magic.

What countries do you ship to?

We can send the kit to all worldwide destinations. Postage will be calculated at checkout.

What should I do if my item is damaged?

We strive to ensure our kits are packaged as securely as possible but in the event of an accident happening, please email us on help@santaslittlespy.com along with photos of the damage and we can arrange a replacement to be sent out to you as soon as possible.

Do I have to pay a Customs Fee?

We ship all items from our base in the UK. Orders placed for delivery outside the UK may be subject to customs/tax fees upon arrival in the destination country. These payments are the responsibility of the recipient.

If fees are applied you should be notified by the courier. You can also find out this information via your shipments tracking details.